The replacement Policy of a product is allowed only under the following circumstances:
• The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product delivered was in defective condition or has physical damage within 24 hours of receiving the product.
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered was not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items please report the same to our Online support team. The request will, however, be entertained once our team member has checked and determined the same on his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Ubon.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.
• In case of replacement, the product package (with the product and accessories) will be picked up by a courier arranged by UBON. The pickup service will be arranged only if the customer has reported the issue within 7 days of placing an order else the customer will have to bear the expenses of shipping the product back to us for replacement. This policy applies not only to orders placed on our website but also to orders placed through other platforms.
• In case the customer chooses to return a product or cancel the order, an amount deduction of INR 250/- will be applied to the total order value for the processing of your refund. This deduction covers administrative, handling, and restocking costs associated with processing returns or cancellations.
A product will not be replaced under the following circumstances:
• Customer is not happy with the look/sound quality of a defect-free product
• Physical damage not notified within 24 hours of receiving the product
• An electrical surge or any damage caused by the user.
We reserve the right to cancel any order at our discretion. If an order is canceled by us, we will promptly issue a full refund to the original payment method.
Please note that refunds can take up to 7-10 business days to appear on your statement, depending on your financial institution.
Please note that any processing, legal, and transport expenses related to order cancellations are not the responsibility of ML BROTHER LLP (UBON) and will not be covered by us.
We believe in helping our customers as much as possible and have therefore a liberal cancellation policy. However, under this policy:
• Cancellations requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery condition.
• No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasional offers and therefore cancellations are not possible.)
1) Placed the order and want to cancel?
Please contact Ubon Customer Care using email (firstname.lastname@example.org)or phone (9711592822) to cancel your order. Please note Rs 150 restocking fee will be deducted per product from your refund amount.
• Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that this happens, we will give a full refund of all money received from the customer.
• Prices are subject to change without advance notice.
• All prices on this web site Indian Rupees. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction over this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
• All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice.
• Our products are liable for GST in India.
• Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
• Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided which is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
• To report security vulnerabilities affecting any of our products send an email to email@example.com
Out of Stock situations
• Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
Delivery of products
• Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 5-7 Business days from receipt of the order and payment depending on the address for delivery.
• Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
• Goods will need to be signed upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
• Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order
• We are not responsible for damage to products after delivery.
• All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
• In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 48 hours, or else we will not be able to process your request.
• Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
In Case of Loss of Packages
• Your claim could be rejected by lack of evidence. In order to process this further we may require evidence in the form of a video may be necessary. If this is the case, we will inform you and provide clear instructions on submitting a video demonstrating the issue with the product. The video should be clear, well-produced, and from a reputable source. We will review the video and make a decision based on the evidence provided.
After 7 days of receiving your product, you will be responsible for any shipping charges associated with the replacement of the product. We recommend that you inspect your order upon receipt and contact us within 7 days if you need to make a replacement. If you have any questions about our replacement policy or shipping charges, please don't hesitate to contact our customer service team.
Replacement Policy for ASIA PRODUCT:
In order to qualify for a replacement, the product must be in its original packaging and in good condition. If the product's packaging is unavailable, a replacement cannot be processed.
To request a replacement, please contact our customer support team within 7 days of receiving the product. Our team will assist you in the replacement process and provide further instructions.